Terms and Conditions
Please read the following terms and conditions carefully.
1. THE CONTRACT
Your contract is with Skywings Adventures, referred to as ‘the Company’. References to ‘You’ or ‘Your’ in these conditions mean the person or persons included on the booking form to whom these booking conditions apply. These conditions set out the complete agreement between You and the Company.
BOOKING & DEPOSITS
Once You are decided on Your activity and are ready to book, complete and sign the booking form (a copy will be sent to you). Read the booking conditions carefully before signing.
The deposit is €50 per person of the cost of the activity. Upon receipt of Your booking form and deposit, the Company will send You a confirmation invoice at which point a legally binding contract is made between us. Please ensure that all information contained in the confirmation invoice is accurate, especially the spelling of names. If it is not, please inform us immediately in writing. The person making the booking accepts these conditions of contract on behalf of everyone in the group or party.
By Paypal - firstname.lastname@example.org - Balance payments made via Paypal will be subject to a 5% handling fee.
Payments can be made via bank transfer or Paypal. If paying by bank transfer please note that international bank transfer fees may apply and are to be met by You.:
Details will be provided upon request
The balance for is to be paid in cash on your arrival.
The balance for multi activity packages is payable 60 days before Your departure date. If the balance is not paid in time, the Company reserves the right to cancel Your activity, retain Your deposit and apply cancellation charges where applicable. Please note that no reminders will be sent. Where You make a booking less than 60 days before the departure date, the full amount is payable at the time of booking.
When making a booking, we will ask for a deposit per person as confirmation for that date and time slot. Your booking is not secure until a deposit is received. If we are forced to cancel your booking due to bad weather or for other reasons out of our control then we try to reschedule you to the next available spot. If this is not possible then we will offer you a credit note to the value of your deposit paid. If you decide to cancel or change the date up to 4 days before then we will try to reschedule you to the next available. Your deposit is non refundable if you cancel within 4 days of your booked date or do not show up for your flight.
You acknowledge and accept that the unpredictable nature of international travel which requires flexibility and allowances for alternatives. The outline itineraries given for each tour should not be regarded as contractual obligations of the Company. Rather, they should be seen as an indication of the aims of the group, and as such the route, schedules, itineraries, hotels, facilities and mode of travel may be subject to alteration without prior notice due to unpredictable or unforeseeable circumstances. Where alternative accommodation is used, it will be of the same standard as the original accommodation specified. No refunds will be given for services not utilised.
Travel insurance is a mandatory requirement on all our activities. Your travel insurance must cover personal accident, death, medical expenses and repatriation costs, including air ambulance and helicopter rescue. The Company strongly recommends that Your cover is extended to include cancellation, curtailment, loss of effects and all other expenses which may arise in connection with loss, damage, injury or other inconveniences. Furthermore, You must ensure that there are no exclusion clauses which limit cover for the type of activities included in Your trip. It is entirely Your responsibility to ensure that You have adequate insurance cover in place. The Company reserves the right to cancel Your booking at any time before the departure date if not satisfied that adequate insurance cover is in place. The Company will require documentary proof of Your insurance cover at least two weeks prior to Your departure date.
RISK & RESPONSIBILITY
In making a booking, You realise and accept the potential risks and hazards involved in adventure sports and activities, in addition to the usual risks associated with foreign travel, and You affirm that You are both mentally and physically capable of undertaking Your chosen activity. Some of the risks of adventure travel may include injury, sickness and disease, remoteness from medical services, loss or damage to property, discomfort and inconvenience, and extreme weather conditions. You acknowledge that Your decision to partake in Your chosen activity is made in the light of consideration of this information, including any Foreign Office advice, and that You are willing to assume the personal risks associated with such activity.
AUTHORITY ON THE TRIP
You agree to accept the authority and decisions of the Company’s employees, group leaders, agents and suppliers while on tour, and must at all times strictly adhere to the laws, customs, foreign exchange and drug regulations of Spain. The decisions of the group leader as to the conduct, itinerary, and objectives of the tour is final. If, in the opinion of the group leader, Your behaviour or physical condition is detrimental to the safety, well-being or the welfare of the group as a whole, or a hindrance to the progress of the itinerary, You may be excluded from the whole of, or part of, the trip without recourse to any refund. In the case of ill-health, the Company reserves the right to make such arrangements for Your well-being as the Company deems necessary and to recover the whole of the costs thereof from You.
CLAIMS AND COMPLAINTS
Where You have a complaint about any aspect of the activity, You should inform the company representative as soon as possible of the nature of the complaint so that the representative has the opportunity to resolve the matter immediately. In the unlikely event that the complaint is still unresolved at the end of the trip, You must inform the Company of the complaint in writing within 30 days of returning from the trip. The Company will not accept any responsibility whatsoever for any complaints if You fail to notify the leader or representative during the trip. The Company expects to resolve all disputes amicably. However, if the Company are unable to reach a satisfactory conclusion with You, You may refer the dispute to mediation or arbitration.
LIMITATION OF LIABILITY
i) The Company will do its utmost to make sure that Your activity arrangements are satisfactory and in accordance with the published descriptions. Where any part of the activity booked with the Company is not supplied as described and is not of a reasonable standard, the Company will accept liability and will pay You reasonable compensation. Any claim for compensation will be restricted to a maximum compensation payment of 1.5 times the cost of the activity, and is subject to clause ii) below.
ii) The Company will not pay compensation in the following circumstances:-
a) where the failures which occur in the performance of the contract are attributable to You; or
b) such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or
c) such failures are due to unusual or unforeseeable circumstances or events beyond the control of the Company, its agents or suppliers, the consequences of which could not have been avoided even if all due care had been exercised.
iii) In addition to the limit on compensation at 1.5 times the costs of the trip, our acceptance of liability under paragraph 1 above is limited further where the claim relates to the provision of transport by air, sea, rail or hotel accommodation in accordance with the provisions of, respectively, the Warsaw Convention as amended by the Hague Protocol 1955 (air), the Athens Convention 1974 (sea), the Berne Convention 1961 (rail) and the Paris Convention 1962 (hotel accommodation).
Where You make independent arrangements outside the scope of the activity, this is done entirely at Your own risk. If You make additional travel arrangements while on holiday through the Company, its agents or suppliers, no liability is accepted by the Company whatsoever in carrying out such booking. In such circumstances, the Company acts as booking agent only, and all liability concessions set out in clause 16 above are excluded. Your rights will lie solely against the organisations supplying the independent arrangements.
The Company takes its obligations seriously under the UK Data Protection legislation, and employ suitable security measures to protect the information the Company holds about You. When booking a trip with us, however, You authorise us to pass on information about You to our agents and suppliers, and the Company cannot be held responsible for any acts or omissions of our agents and or suppliers in relation to such information.